Effective Date: 1 December 2025
Last Updated: 1 December 2025
Welcome to Petaegis Veterinary Hospital (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://petaegisveterinaryhospital.com/ or contact us for veterinary services. By using our website, you agree to the practices described below.
1. Information We Collect
We may collect the following information:
Personal Information:
Your name, phone number, address, email address, WhatsApp number.
Pet Information:
Pet name, breed, age, medical details, treatment history.
Communication Data:
Messages, appointment requests, medical inquiries submitted through forms, WhatsApp, phone, or email.
Payment Information:
Billing details and payment confirmation where applicable.
Technical Data:
IP address, browser type, device information, pages visited, time spent, and cookies (if enabled).
2. How We Use Your Information
Your information is used only for purposes directly related to veterinary service delivery, including:
• Processing appointments and medical consultations
• Maintaining pet medical records
• Communicating with you regarding treatment, follow-ups, reminders, or updates
• Processing payments
• Improving website experience and service quality
• Meeting legal or regulatory requirements
We only collect data necessary for these purposes and do not use it for unrelated activities.
3. How Your Information Is Collected
We collect data through:
• Website forms
• Phone calls and WhatsApp messages
• Emails
• In-clinic visits
• Cookies or analytics tools (if enabled)
4. Sharing Your Information
Your information is never sold or shared for marketing. It may be shared only when necessary:
• With medical specialists or labs assisting in pet treatment
• With trusted service providers (e.g., payment processors)
• To comply with legal requirements
• With your consent for optional services
All partners who receive any information operate under confidentiality obligations.
5. Data Security & Retention
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse.
Data is retained only as long as necessary for treatment, record-keeping, operational needs, or legal compliance. After that, it is securely deleted or anonymized.
6. Cookies & Tracking
Our website may use cookies to improve user experience, analyze traffic, and optimize performance.
You may disable cookies in your browser, though some features may work differently.
7. Your Rights
Depending on applicable Indian data protection laws (including DPDPA 2023), you may request:
• Access to your personal data
• Correction of inaccurate data
• Deletion of data (where legally permissible)
• Withdrawal of consent for non-essential communications
To exercise these rights, contact us using the details below.
8. Policy Updates
We may update this Privacy Policy periodically to reflect service or legal changes. The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website implies acceptance of the updated policy.
9. Contact Information
For questions, concerns, or data requests, please contact:
Petaegis Veterinary Hospital
Location:
Sr. 19, Indraneel Building, Beside Ranka Jewellers, Vittalwadi, Hingne Khurd, Sinhgad Road, Pune 411051.
Phone:
9890124393
9028132277
9028142277
WhatsApp:
9028132277
